Our Recent Thinking 04 Jun 2026 Customer Centricity- Four Big Decisions, Not Just One Customer centricity is one of the most widely discussed concepts in management, yet it remains one of the least understood.… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Creating a Customer-Centric Business Professor Ranjay Gulati argues that truly customer-centric organizations adopt an "outside-in" perspective, beginning with customers' needs, challenges, and desired outcomes… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Customer Centricity Explained: Culture, Climate & CX The video Customer Centricity Explained: Culture, Climate & CX argues that customer centricity is fundamentally a cultural challenge rather than… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Customer Centricity: A Definition, Examples, & Best Practices This article is a fairly representative example of how customer centricity is discussed in the customer experience (CX) community. The… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 How Developing A Consistent Customer-Centric Culture Helps A Business The IDEO U article, based on a discussion with Leslie Witt, argues that customer centricity is fundamentally an organizational commitment… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 True customer-centricity: An operating model for competitive advantage The McKinsey article True Customer-Centricity: An Operating Model for Competitive Advantage argues that customer centricity is not primarily a customer… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 6 Ways to Build a Customer-Centric Culture The Harvard Business Review article 6 Ways to Build a Customer-Centric Culture argues that the greatest barrier to customer centricity… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 What is Customer-Centricity, and Why Does It Matter? The Berkeley Haas article argues that customer centricity has become a strategic imperative because customers increasingly have more choices, more… Joel Mier
Our Recent Thinking 02 Jun 2026 The Organic Growth Playbook: Activate High-Yield Behaviors To Achieve Extraordinary Results – Every Time The Organic Growth Playbook by Bernard Jaworski and Robert Lurie tackles one of the most persistent challenges facing business leaders:… Joel Mier
Our Recent Thinking 02 Jun 2026 The Soul of Strategy The Soul of Strategy by Bernard J. Jaworski and David E. Sprott challenges traditional approaches to strategy that place competitors,… Joel Mier
