Our Recent Thinking 02 Jun 2026 The Organic Growth Playbook: Activate High-Yield Behaviors To Achieve Extraordinary Results – Every Time The Organic Growth Playbook by Bernard Jaworski and Robert Lurie tackles one of the most persistent challenges facing business leaders:… Joel Mier
Our Recent Thinking 02 Jun 2026 The Soul of Strategy The Soul of Strategy by Bernard J. Jaworski and David E. Sprott challenges traditional approaches to strategy that place competitors,… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 The Essentials of Customer Centricity | Peter Fader, The Wharton School Professor of Marketing In this Wharton presentation, Peter Fader argues that customer centricity is fundamentally about identifying, understanding, and investing in a company's… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Customer Centricity Is a Journey—Not a Destination The article Customer Centricity Is a Journey—Not a Destination examines why so many organizations struggle to achieve and sustain customer-centricity… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Customer-Centricity: What It Means and What It Takes The Ross School of Business video, presented by John Branch, explores a fundamental question: what does it actually mean to… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 What Is Customer Centricity? For CCG, this Forbes article serves as a useful reminder that customer centricity is often discussed but far less frequently… Joel Mier
Thoughtful Views on Customer Centricity 02 Jun 2026 Building a Customer-Centric Organization Harvard Business Review’s Building a Customer-Centric Organization argues that customer centricity is not a function, department, or initiative—it is an… Joel Mier
Our Recent Thinking 02 Jun 2026 Netflix: reinvention across multiple time periods, reflections and directions for future research For CCG, this article represents a powerful reminder that customer centricity is not a destination—it is a continuous process of… Joel Mier
