Senior Partner Bernie Jaworski joins host Sylvain Newton and critiques traditional strategy frameworks for neglecting customer centricity. He explores how companies lose customer focus as they scale, how AI accelerates insights generation, and why abandoning outdated practices is critical. The conversation also covers the risk of being overly customer-centric and concludes with a rapid-fire round highlighting Drucker’s enduring management philosophy. Listen here.
The Leadership Spark Podcast with Bernie Jaworski
